ob Summary:
Our client operates a world class sports facility in Abu Dhabi. The Host is in charge of welcoming and greeting guests as they walk into the facility. Hosts are the first point of contact between the resort and its guests and in charge of carrying out all necessary tasks related to the front desk.
Key Responsibilities:
Greeting guests as they enter, give a warm welcome and register guests taking into account the established SOPs
Responsible for the overall assistance given to guests, in charge of assisting the guests from the Hotel and taking them in the resort facility
Providing guests with all the queries, orient the guests will all of the services that the resort caters and answering any questions that the guests may have
Seating guests at tables or in waiting areas, ensure that guests needs and desires are met
Engaging with guests to ensure they're happy with all the services provided by the resort
Responsible for bookings over the phone, email, etc.; ensure book registration of each guest as they arrive and answering phone calls, taking reservations and answering questions
Have a good knowledge of the whole services provided by the resort
Providing and exceeding 100% customer service and contributing to the development
of customer satisfaction programs
Coordinate with head chefs, maintenance, transportation, and security managers
Ensure that lobby area is tidy and presentable
Provide helpful and inviting environment for guests and constantly remind servers of
guests waiting
Ensure and coordinate any maintenance related to the resort facility
Maintain the privacy of all guests by ensuring that no details of the guests are
disclosed
Demonstrate a complete understanding of the resort’s policies and procedures and
service standards and have full knowledge of the resort’s facilities, products and
services, offers, amenities, events, etc.
Address complaints and go the extra mile to make sure our guests are satisfied;
handles guest complaints and escalate to manager if needed
Communicate with guests in-person or via phone or email, follow-up to ensure that each complaint has been resolved to the customer’s satisfaction
Anticipate guest needs and build rapport with customers, responding quickly and efficiently to guest concerns
Conducts all of the above in accordance with the resort’s policy
Bid farewell and invite guests for future visits in accordance with the established standards
Ensure compliance with health and quality standards
Any other Ad Hoc duties that maybe assigned by management from time to time
Minimum Qualifications & Experience:
Bachelor’s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience
Minimum 5 years’ UAE experience in Hospitality gained in a similar role, with a proven track record in hotel related industries is preferred
Should be a customer-oriented individual with a good knowledge of hospitality industry standards
Excellent written and oral communication skills
Outstanding organizational and interpersonal skills
Exceptional time-management skills
The Package
Salary AED 7-8.5k per month depending on experience
Full family benefits including school allowance for up to 3 children
Company bonus
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https://ae.linkedin.com/jobs/view/host-russian-speaking-at-fife-recruitment-3725268611?
