KEY DUTIES & RESPONSIBILITIES
- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
- Contribute to a positive, team-based, and visitor-first centric culture
- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
- Collect and communicate visitors feedback and suggestions
- Recognize and report visitors trends
- Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate
- Inform guests about OliOli® value proposition and our policies in order for them to have an optimal experience
- Coordinate with the admin colleague(s) for the front office supplies and keep an inventory of stock
- Handle cash transactions between customers with various ticket sales
- Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner
- Perform daily opening and closing procedures
- Learn about OliOli® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner
Safety / Security
- Provide a safe environment for all visitors, specifically for the children
- Adhere to all policies and procedures of OliOli®
- Assist visitors in case of an incident or an emergency situation
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)
Other Responsibilities
- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community
- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives
QUALIFICATIONS
- Advanced course work or experience in customer service, family learning, or retail operations preferred.
- Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Experience working in a fast-paced, high-volume environment.
- Ability to work with diverse staff and visitors.
- Excellent grasp of the English and Arabic language.
Traits & Characteristics
- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
- Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
- Interest and enthusiasm for working with children and families.
- Ability to work with diverse staff and visitors.
- Adaptable to perform a variety of duties.
Education
- College degree is required. Education in early childhood development will be a plus.
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