Principal Accountabilities
Implement all approved help desk policies, processes, systems, standards and standard operating procedures in order to support execution of Help Desk operations in line with Company policies and International standards.
Additional Principal Accountabilities
Manage , process and assign all the IT service request s including work request s, change requests, incidents and tasks
Manage and maintain user ac count s activities such as username & membership/ OU in active directory and mailbox creation, migration & license assignment in exchange and Skype
Prioritize critic al issues that impact fueling and payments for sites (all Pumps or all VeriFone' s are not working) in order to avoid interruption of the service to the customers
Cross-verify online pro duct transaction s in the backend database using MS SQL & TOAD for the pro duct s such as Etisalat, iTunes, Pl ay Station, DU, etc.
Troubleshoot, analyse and solve incidents raised by retail sites for Applications and services on VM Ware servers related to fueling, PO S and Verifone
Monitor recurring events / incidents and raise problem tickets
Communicate planned/unplanned IT activities and announcement to customers/ end-users
Education
Bachelor's in Computer Science, Computer Engineering or Business field or equivalent
Any IT related certificate is a plus.
Experience
2 years of experience in general IT functions with around 1 year in help desk operations.
Experience with usage and troubleshooting Microsoft products within a network environment.
Good Knowledge of PC, Mobile, Laptop and Tablets hardware installation and configuration.
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https://www.linkedin.com/jobs/view/4011322292/?
